Frequently Asked Questions

IDrive^® e2 transmits all files using an encrypted TLS connection. Developers are encouraged to add their own encryption to their files before transmitting them to IDrive^® e2. Developers can also set Server-Side Encryption on e2 buckets.

Data is stored in enterprise-class data centers equipped with state-of-the-art facilities — custom-designed elevated floors, HVAC temperature control systems with designated cooling zones, seismically-braced racks — and physical security features. The data centers are periodically checked for vulnerabilities in the network infrastructure with third-party audits.

IDrive^® e2 uses a combination of object lock, versioning, and data retention features to secure against data loss from ransomware and accidental deletion or modification.

Two-factor authentication protocol adds extra security to your account against any unauthorized access. Once two-factor authentication is enabled, in addition to your password, you will need to enter a verification code generated via a time-based OTP authenticator app, while signing in to your IDrive^® e2 account.

To enable two-factor authentication,

1. Sign in to your IDrive^® e2 account.
2. Navigate to the 'Settings' tab.
3. Under the 'two-factor authentication' section, click 'Enable'. This will open the 'Enable Time-based OTP Authentication' window with a QR code and an option to 'enter key manually'
   
4. Install and launch any TOTP Authenticator app on your mobile device and scan the QR code displayed on your computer screen. See supported TOTP apps.
   Alternatively, you can also view the key by clicking on 'Enter key manually' and type it manually on your mobile device.
5. Click 'Next'.
6. Copy and save the recovery code displayed on your computer screen securely or click 'Download' to download and save as a .txt file. Click 'Continue'.
   
   
   Note: You will require the recovery code to deactivate two-factor authentication for your account, in case you lose access to your mobile device where the TOTP Authenticator app is installed.
7. Enter the one-time code generated by the TOTP Authenticator app in your mobile device and click 'Enable' to enable two-factor authentication for your account.

To sign in after two-factor authentication is enabled with a time-based OTP authenticator app,

1. On the sign in screen, enter your username and password, and click 'Sign in'.
2. You will be prompted to enter the one-time code generated by the TOTP Authenticator app in your mobile device.
3. Enter the code and click 'Submit Code'.
   

IDrive^® e2 supports the following time-based OTP authenticator apps:

• Google Authenticator (Android / iPhone)
• Microsoft Authenticator (Android/ iPhone / Window Phone 7)
• Duo Mobile (Android / iPhone)
• Any other authentication app that supports time-based one-time protocol, or compatible with Google Authenticator

Yes, you can disable two-factor authentication for your IDrive^® e2 account with time-based OTP authentication.

To disable two-factor authentication,

1. Navigate to IDrive^® e2 sign in screen, enter your username and password, and click 'Sign in'.
2. In the verification code screen that appears, click the link 'I can't access my code'.
   
   This will open the 'Deactivate Time-based OTP authentication' window.
3. Enter your password. In the 'Recovery Code' field, enter the recovery code received while configuring two-factor authentication for your IDrive^® e2 account.
   
4. Click 'Deactivate'.

Two-factor authentication will be disabled for your IDrive^® e2 account.

To disable two-factor authentication for your account,

1. Sign in to IDrive^® e2 account.
2. Navigate to the 'Settings' tab.
3. Under the 'two-factor authentication' section, click 'Disable'.
   

Two-factor authentication will be disabled for your IDrive^® e2 account.

We are currently blocking access from the following countries for security and compliance reasons:

• Russia
• China
• Ukraine

Paid users from these countries can send request for allowing IPs but each request is subject to review and may not be approved. If your IP address changes frequently, you will need to provide updated information for consideration.