Frequently Asked Questions

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General

Backup

Seat Management

Recovery

Activity Logs

Is it possible to add a user to manage backup and recovery for my Microsoft Office 365 domains?

Yes, you can add a user with administrative privileges to manage backup and recovery for your Microsoft Office 365 domains.

To invite an admin,

1. Click Enter for Microsoft Office 365 Backup. You will be redirected to the Microsoft Office 365 Backup dashboard.
2. In the Overview tab, go to Administrative Center > Manage Admins.
   
3. On the Admins page under Manage, click Invite Admin.
   
4. Enter the Email Address of the user you wish to assign administrative rights.
5. In the Assign Access Permission section,
   1. Select Full Access if you want to grant privileges for backup, export, restore and seat management.
   2. Select Read Only if you want to grant only for privileges for backup, export, and restore.
6. In the Assign Domain section, select the required domains you want the user to manage.
7. Click Invite Admin.
   

The user will receive an email invitation. Once they create an account using the link in the invitation, they will be able to manage operations for assigned domains according to assigned permissions.
Click and confirm in the popup to remove an admin.

Can I access the backed-up data from anywhere?

Yes, you can access your backed-up data from OneDrive, Outlook, SharePoint, and Teams. via the web console. Similarly, you can manage backups and restore the backed-up data from any location via the web.

The web console has the following sections:

• Overview: Get an overview of the total Microsoft Office 365 user accounts, total backed-up accounts, and the last backup time across OneDrive, Outlook, SharePoint, and Teams.
  
• Seat Management: Add, view, and manage user accounts across the entire Microsoft Office Suite. You can backup individual app data across specific users and view backup summaries with ease.
  
• Recovery: View, manage, and restore point-in-time backups of all users across OneDrive, Outlook, SharePoint, and Teams. Search, download, restore, and monitor specific data from specific users across Microsoft Office 365 suite.
  
• Activity logs: View activity logs, for all users across the account.
  

How many storage regions are available for my backups?

Currently, you can store your data in any of the regions - Oregon (USA), Ireland (EU), Frankfurt (EU), London (UK), and Canada. You can choose a region while enabling Microsoft Office 365 backup.

How does IDrive^® Microsoft Office 365 backup secure my data?

IDrive^® Microsoft Office 365 backup prioritizes data security in the following ways:

Automated data backup
Your data is automatically backed up three times a day, providing regular and reliable protection for critical business data.

Multi-layered data security

• IDrive^® Microsoft Office 365 backup stores your data across top-notch data centers and secures with industry-standard 256-bit AES encryption on both transfer and storage.
• Each authenticated data transmission and user interaction from Microsoft Office 365 are processed through TLS 1.2 encrypted connections.
• IDrive uses 0Auth-based authentication to verify your Microsoft Office 365 user accounts without requiring their passwords.

Business compliance

IDrive implements data control measures across operations, software, and infrastructure to assist companies in adhering to various regulatory standards such as HIPAA, SOX, GLBA, SEC/FINRA, and PCI DSS.

How does IDrive^® Microsoft Office 365 Backup meet the HIPAA compliance requirements?

IDrive^® Microsoft Office 365 Backup uses IDrive^® e2 technology. IDrive^® e2 ensures the following and assists users to meet HIPAA compliance:

• Physical security of the data centers
• Strong authentication and authorization controls for cloud, storage, and networking infrastructure
• Encrypts data at rest and in transit to safeguard confidential patient information

Why am I asked to trust IP Address while trying to export or restore data?

When using a new IP address to export or restore data you must authorize the IP address by entering a verification code sent to the email address of the account administrator. This provides an additional layer of security for your data.

How does IDrive^® Microsoft Office 365 Backup work?

Once you configure your Microsoft Office 365 Suite to IDrive^® Microsoft Office 365 backup, it will run a full automated backup of your entire Microsoft Suite including OneDrive, Outlook, Sharepoint, and Teams for all users.

IDrive^® Microsoft Office 365 Backup enables automated data synchronization, so that after the full initial backup, all the subsequent changes are incrementally backed up.

Can I backup my personal Microsoft Office 365 account?

Yes, you can configure your personal Microsoft Office 365 account for backup with IDrive. Your Outlook, OneDrive, and Office Apps data will be backed up.

To backup your personal Microsoft Office 365 account,

1. Sign in to your IDrive account.
2. Click Microsoft Office 365.
   
3. Click Enable.
4. Select a Region from the drop-down list to store your Microsoft Office 365 backups.
5. Click Proceed.
   
6. On the Microsoft account connection page, click Connect Microsoft Account under Personal Microsoft Office 365 Backup.
   
7. Select the Microsoft account that you want to backup. The permission screen will appear.
8. Click Accept.

Your personal Microsoft account will be automatically synced with IDrive for backup.

How are the IDrive^® Microsoft Office 365 Backups scheduled?

IDrive^® Microsoft Office 365 Backup runs up to three automated backups everyday for all the users of your organization. These system backups run on a predefined schedule for the entire organization.

Will the subsequent changes in my backed-up files be transferred incrementally to IDrive^® Microsoft Office 365 Backup?

Yes, IDrive^® Microsoft Office 365 Backup enables automated data synchronization. After the full initial backup, all subsequent changes are incrementally backed up.

How do I backup OneDrive data for a specific user from my IDrive^® Microsoft Office 365 Backup account?

To perform OneDrive backup for a specific user,

1. Click Recovery.
2. Select OneDrive.
   
3. Click the user account for which you want to backup data.
4. Click Backup Now.

The backup progress will be displayed. You can view the backup details under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How do I backup Outlook data for a specific user from my IDrive^® Microsoft Office 365 Backup account?

To perform Outlook backup for a specific user,

1. Click Recovery.
2. Select Outlook.
   
3. Click the user account for which you want to backup data.
4. Click Backup Now. The Mail, Contact, Calendar, and Tasks data will be backed up.

The backup progress will be displayed. You can view the backup details under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How do I backup SharePoint data for a specific user from my IDrive^® Microsoft Office 365 Backup account?

To perform SharePoint backup for a specific user,

1. Click Recovery.
2. Select SharePoint.
   
3. Click the user account for which you want to backup data.
4. Click Backup Now. The Drive and List data will be backed up.

The backup progress will be displayed. You can view the backup details under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How do I backup Teams data for a specific user from my IDrive^® Microsoft Office 365 Backup account?

To perform Teams backup for a specific user,

1. Click Recovery.
2. Select Teams.
   
3. Click the team for which you want to backup the data.
4. Click Backup Now.

The Drive and Conversations data for the team will be backed up and the progress will be displayed. You can view the backup details under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How does snapshot and versioning work in IDrive^® Microsoft Office 365 backup?

IDrive^® Microsoft Office 365 Backup retains previous versions of the backed-up data as point-in-time snapshots, enabling you to run point-in-time restores of your data to the exact state it was in at the time of your backup.

The snapshots are retained and consolidated in the following manner:

• IDrive runs automated backups daily 3 times, that are retained for 30 days
• After 30 days, IDrive saves one of the 3 daily backups per user
• After 90 days, IDrive saves one weekly backup per user
• After 365 days, IDrive saves one monthly backup per user

What information can I view in the Overview tab of my web console?

The Overview tab gives you a quick glance of the backups, exports, and restores of your users. You can view the summary of the following information across all the Microsoft Office 365 Office Suite applications:

• Total users: The total number of active users in your Microsoft Office account.
• Users in backup set: The number of active users added to the backup list and who have completed backup within the last 24 hours.
• Users excluded from backup set: Number of active users not included in the backup list.
• Last backup activity: This displays the last date when every module in the application took a successful backup over a 24 hour period.
• Last 10 days backup: This displays the status of the last 10 days, represented by the following icons,
  • - backup failure
  • - backup was 100% successful
  • - backup has not yet commenced
  • - backup was partially successful
• Backup in progress: Total number of ongoing backup operations.
• Exports in progress: Total number of ongoing export operations.
• Restore in progress: Total number of ongoing restore operations.
  

Is it possible to backup only SharePoint sites or Teams data?

Yes, you can backup only Sharepoint sites and Teams data during the free trial. After the free trial, you must have at least one active seat (Microsoft user) to backup only SharePoint sites and Teams data.

What is a Seat?

A seat refers to a Microsoft Office 365 user. Each seat added to the account is billed as per the subscribed plan.

Which user management tools can I access under seat management?

You can access the records of all the users under the Seat Management tab in your IDrive Microsoft Office 365 Backup web console regardless of their backup status.

Navigate to the Users tab under Seat Management to access the following management tools:

• Auto-add: Discover and auto-add all users added to your Microsoft Office account.
• Activate all users: Activate backup for all unprotected users.
• Filter all users: Filter records of users according to their backup status- active, paused, unprotected.
• Search: Lookup specific users among the records.
• Download CSV: Download list of all users in CSV format.
• Manage OneDrive or Outlook data: Manage specific OneDrive and Outlook data for a user by clicking on the respective icons - or
• Backup status: Hover over View Details to view summary of backup status, or click View Details to view detailed backup status summary.
• Backup actions: Pause, add or remove users from backup set. For details, refer to this FAQ.
• Refresh seats: You can refresh the seats by clicking this button. Depending on the Auto-add status, new seats will be added with the corresponding backup status. If auto-add is enabled, the newly discovered seats are automatically protected, if not, they remain unprotected until the user manually changes it.
• Unprotect all: You can unprotect all the seats using this option. The unprotected seats will be excluded from the daily backups and will not be accessible in the Recovery module.
  

How do I change seat status for users?

You can add and remove the users from the backup set, or pause backups by changing their seat status.

To change the seat status for users,

1. Go to the Seat Management tab on your IDrive^® Microsoft Office 365 Backup dashboard.
2. Go to Users tab
3. Under the Backup actions column corresponding to the user, set the seat status as required.
   
• Pause: Pause the backup for the user.
• Unprotect: Remove the user from the IDrive Microsoft Office 365 Backup set
• Protect: Resume/start backup backup for unprotected/paused users

The status of a user added to the backup set will be displayed as Active

Note: On changing the seat status to Unprotect for a user, all backups associated with the user will be deleted.

How do I add users to the IDrive^® Microsoft Office 365 Backup set?

Users in your Microsoft Office Suite are automatically discovered and added to the backup set during the first automatic backup. Auto-add will be enabled by default to discover new users in your Microsoft Office 365 account. To manually add new seats, you can click to refresh the data.

To enable auto-add,

1. Go to the Seat Management tab.
2. Navigate to the Users tab.
3. Enable the toggle switch next to Auto-add.
   

How do I re-add users to the IDrive^® Microsoft Office 365 Backup set?

You can re-add unprotected users to the active backup set by changing their seat status to active

To activate backup for users who are not included in the backup set,

1. Go to the Seat Management tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Navigate to the Users tab.
3. Under the Backup actions column next to the paused/unprotected user, select Protect in the dropdown menu.
   

To activate all the unprotected users, click Activate all.

How do I view the backup status of the users?

The Backup Status next to each user gives you an overview of the user’s backup results for each service past 24 hours. Click View Details to view the following backup status parameters for each backup module:

• Backup status: Success/failure status of the backup in the past 24 hours, denoted by Completed / Failed
• Storage used: Total space occupied by the backup
• Last backup: Timestamp of the last backup
  

To view the summarized backup status for each module, hover on View Details.

How do I restore the backed-up OneDrive data from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up OneDrive data,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select OneDrive.
3. Click the user account from which you want to restore data.
4. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
5. Click Restore. A popup window will appear.
   
6. Select Snapshot or Selected Item as required.

Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

7. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
8. Click Restore.
   

On completion, a folder named after the restore mode and date will be auto-created on the restore location. A folder (IDrive selection <date>) will be created when restoring selected items. Similarly, a folder (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Outlook emails from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up emails,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select Outlook.
3. Click the user account from which you want to restore data.
4. Click Mail.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific mail or label.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Item as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
9. Click Restore.
   

On completion, a label named after the restore mode and date will be auto-created on the restore location. A label (IDrive selection <date>) will be created when restoring selected items. Similarly, a label (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Outlook contacts from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up contacts,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select Outlook.
3. Click the user account from which you want to restore data.
4. Click Contacts.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific contact or label.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Item as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
9. Click Restore.
   

On completion, a label named after the restore mode and date will be auto-created on the restore location. A label (IDrive selection <date>) will be created when restoring selected items. Similarly, a label (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Outlook calendars from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up calendars,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select Outlook.
3. Click the user account from which you want to restore data.
4. Click Calendar.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific event or calendar.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Item as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
9. Click Restore.
   

On completion, a calendar named after the restore mode and date will be auto-created on the restore location. A calendar (IDrive selection <date>) will be created when restoring selected items. Similarly, a calendar (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Outlook tasks from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up tasks,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select Outlook.
3. Click the user account from which you want to restore data.
4. Click Tasks.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific task or label.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Item as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
9. Click Restore.
   

On completion, a label named after the restore mode and date will be auto-created on the restore location. A label (IDrive selection <date>) will be created when restoring selected items. Similarly, a label (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up SharePoint data from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up SharePoint data,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select SharePoint.
3. Click the user account from which you want to restore data.
4. Select Drive to restore SharePoint drives or List to restore SharePoint lists.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Item as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
9. Click Restore.
   

On completion, a folder named after the restore mode and date will be auto-created on the restore location. A folder (IDrive selection <date>) will be created when restoring selected items. Similarly, a folder (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

How do I restore the backed-up Teams data from my IDrive^® Microsoft Office 365 Backup account?

To restore the backed-up Teams data,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select Teams.
3. Click the user account from which you want to restore data.
4. Select Drive to restore attachments.
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Item as required.

   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
9. Click Restore.
   

On completion, a folder named after the restore mode and date will be auto-created on the restore location. A folder (IDrive selection <date>) will be created when restoring selected items. Similarly, a folder (IDrive snapshot <date>) will be created for snapshot restore, and (IDrive search <date>) folder will be created for search-based restore.

Can I search and restore a specific file or folder in IDrive^® Microsoft Office 365 Backup?

Yes. IDrive^® Microsoft Office 365 Backup allows you to search and recover specific files, entire folders, images, videos, emails, and even contacts and calendars at a granular level.

How do I search for a specific item from my IDrive^® Microsoft Office 365 Backup account during restore?

You can perform both point-in-time and file-level searches across multiple search parameters to perform granular restore.

To perform a point-in-time search for restoring a specific version of the backed-up data from a user account,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select the required application from which you want to restore data.
3. Click the user account for which you want to perform the search.
4. To search for all the snapshots for a specific data, select the date on the calendar. A list of all the recent snapshots will be displayed on screen. Select the required snapshot. Click Latest Snapshot to find the latest snapshot.
   

A file-level search enables you to locate specific backed-up files and folders from a user account.

To perform file-level restore,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select the required application for which you want to export data.
3. Go to the Search tab.
4. Enter a valid search term, set the required date and time for snapshots, select single or multiple users from the dropdown menu.

   Note: The closest snapshot to the selected timestamp will be displayed.

5. Click Search.
   

To restore the file(s)/folder(s), refer to this FAQ.

How do I export the backed-up Microsoft Office Suite data from my IDrive^® Microsoft Office 365 Backup account ?

To export the backed-up data,

1. Go to the Recovery tab on your IDrive^® Microsoft Office 365 backup dashboard.
2. Select the required application for which you want to export data.
3. Select the appropriate snapshot under Snapshots if you want to perform a point-in-time export. To export a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
4. Click Export. A popup window will appear.
5. Select Snapshot or Selected Item as required.

Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

6. Click Export.
   

You can download the generated export files in the Exports tab by clicking next to successful exports. Alternatively, click to delete the exported data.

Note: Exported data will be downloaded as zip files.

Can I preview the content of a backed up email?

Yes, you can preview the content of any backed up email. Go to Recovery > Outlook and click on the required email. The content of the email will be displayed in a preview pane. You can download any attachments to your computer.

Can I restore corrupted files and folders from my IDrive^® Microsoft Office 365 Backup account?

Yes, you can restore deleted or corrupted files and folders directly to the user account or download them on a device while retaining their exact folder structure.

Why there is no restore option for Microsoft Office 365 Personal backup users?

Microsoft Office 365 Personal Backup has API limitations in the current version to enable the restore option to the users. We are working on implementing a different API approach and it will be available in the upcoming releases.

Can I view the activity logs for my IDrive^® Microsoft Office 365 Backup account?

Yes, you can view the logs or generate summary of the scheduled System Events and Admin Actions like backup, restore, search, and web operations performed manually, across IDrive^® Microsoft Office 365 backup under the Activity Logs tab.

How do I view system activity logs for my IDrive^® Microsoft Office 365 Backup?

To view activity logs for system-generated automatic backups,

1. Navigate to the Activity Logs tab.
2. Click System Events.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   • Event Type: By default, it will be set as Scheduled.
   • Module: Choose the backed-up service (OneDrive, Outlook, SharePoint and Teams).
   • User: Generate log for specific user(s), or all users.
5. Click View Event Logs.
   

A list of all the scheduled backup activities including timestamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen. You can also view the summary of the hourly and daily events (backup).

To generate a detailed summary report of the activities, click Generate Summary.

You can also download the activity log reports on your system in CSV format by clicking Download CSV.

How do I view admin activity logs for my IDrive^® Microsoft Office 365 Backup account?

To view activity logs for admin-initiated actions,

1. Navigate to the Activity Logs tab.
2. Click Admin Actions.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   • Event Type: Select the type of operation (All, backup, export, restore, and search)
   • Status: Generate log for all events, successes, or failures.
   • Module: Choose the backed-up service (OneDrive, Outlook, SharePoint and Teams).
   • User: Generate log for specific user(s), or all users.
5. Click View Event Logs.
   

A list of all the manual backup activities including timestamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen.

To generate a detailed summary report of the activities, click Generate Summary.

You can also download the activity log reports on your system in CSV format by clicking Download CSV.