The IDrive web client helps you upload, view, search, and restore files directly from the web. Use your username and password to sign in at www.idrive.com. You can share data with friends, view backup status reports, manage your account subscription, etc.
View backed up files and folders
Once signed in, computers from where your data is backed up are displayed. Click on the computer/drive name to view all your backed up files and folders. The same folder structure, as on your local computer is maintained.
Restore your data
To restore,
Click on the file that you want to restore to your local computer.
To restore any older version of a backed up file, click alongside the file that you wish to restore and select 'Version'.
Provide the 'Encryption Key' (required only once for a session). In case you had opted for the default key, you can directly restore files to your local computer.
Search backed up files and folders
In the 'Search' box, provide the name of the file or folder that you wish to find in your account.
Sign in to your account via the web and click on your user-name, on the top right corner of the screen. Select 'Profile' to change your name, password and email address.
On the IDrive web interface, the 'Timeline' tab displays all the photos and videos, uploaded via multiple mobile devices, sorted by date. Additionally, location for all the photos and videos will be displayed if the GPS location is enabled in your mobile device.
Using Timeline, you can share and download your mobile photos / videos, backed up with IDrive.
To share,
Sign in to IDrive, and click the 'Timeline' tab. A list of your backed up photos and videos sorted in descending order appears
Right-click the required media files and click .
In the share popup that appears, click 'Advanced Settings' to define the following parameters:
Set a password - You can set a password for accessing the link.
No. of Downloads - You can specify a limit for the number of downloads. The maximum limit is 25.
No. of Days - You can specify the duration for which the link remains active. The maximum duration is 30 days.
Click 'Create share link'.
Click 'Copy link' to copy the link to clipboard. Share the link with the intended recipients.
A share link will be created and you can access it from the 'Shared' tab.
Note: Share feature is limited to IDrive accounts with default encryption key.
To download,
Sign in to IDrive, and click the 'Timeline' tab. A list of your backed up photos and videos sorted in descending order appears.
Right-click the required media files and click .
If you want to delete a photo or video, however, you will have to go to the 'Backup' tab, open the device folder, and navigate the folder with the images you want to delete. Select the images you want to delete, and click .
Yes, you can stream video files directly from your IDrive account using any web browser. You can play MP4, WebM, FLV, MOV, .3gp, .3gpp, .3g2, .asf, .avi, .dv, .m2t, .m4v, .mkv, .mpeg, .mpg, mts, .ogv, rm, .ts, .vob, .wmv media file formats.
Note: You can stream videos that are shorter than 30 minutes or have a file size less than 2 GB.
You should reset your IDrive account only if you must modify its encryption type or the encryption key.
Note: Resetting your account permanently deletes all your backed up files and folders. If you have opted for local backup, you will lose access to the locally backed up files, so delete them before resetting your account.
IDrive's Command Log feature maintains a list of all operations like Upload, Download, Rename, Delete etc., performed in your account using the desktop application or the web interface or the IDrive APIs.
To view the command log report,
Click on your user-name on the top right corner.
Click Desktop Backup Report, under Reports.
Click on the 'Command Log' icon.
By default, all activities performed in the current month are displayed.
Click on the view option under “Details”. You can also download the complete details by using the download option.
The Events feature provides the history of the activities performed in your IDrive account in a browser session. You can track sign in / sign out activities, file and folder operations like upload, download, share, etc. The date and time of the activity and the IP address from where the activity originated is also listed.
To view the browser based activities,
Click on your user-name on the top right corner.
Click Events, under Reports.
By default, all activities performed in the current day are displayed.
To view previous details, select the Start Date and End Date and click View Report.
Is it possible to restore the files that are accidentally deleted from my IDrive account via the web?
Yes. All files deleted from your account will be moved to Trash. You can either move your files to the original location in your IDrive account or restore them to your local computer. The files present in Trash will automatically get deleted after a 30 day period.
Select the checkbox and click the 'Put Back' button to move the files to the original location in your IDrive account. You can also delete a file permanently from Trash, if it is no longer required.
The two-factor authentication provides additional security to your account and helps in preventing unauthorized access. Once two-factor authentication is enabled via web, in addition to your password, you will need to enter a verification code sent to your email address or phone number or Time-based OTP authenticator app, while signing in to your IDrive account. Read more on how to enable two-factor authentication for your IDrive account.
How do I set up two-factor authentication for my IDrive account?
The two-factor authentication provides additional security to your account and helps in preventing unauthorized access. Once two-factor authentication is enabled, in addition to your password, you will need to enter a verification code received on your registered email address or phone number or Time-based OTP authenticator app, while signing in to your IDrive account.
To enable two-factor authentication,
Sign in to IDrive and click your username at the top-right of the screen.
Select 'Account' and click 'Two-factor authentication'.
Click 'Enable'.
Select 'Email Address', 'Phone Number' or 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. If you have chosen 'Phone Number', enter the same and click 'Send Code'. Click here to know how to set up via Time-based OTP Authentication method.
Enter the verification code sent to your registered email address or phone number and click 'Verify & Enable'. A message is displayed to indicate two-factor authentication is successfully enabled.
To sign in after two-factor authentication is enabled,
On the sign in screen, enter your username and password and click 'Sign in'. You will be prompted to enter a verification code sent to your registered email address or phone number.
How do I configure two-factor authentication for my IDrive account with Time-based OTP authentication?
To configure two-factor authentication for your IDrive account with the Time-based OTP authentication method, you will need to enter a verification code generated by the Time-based OTP authenticator app installed on your mobile device, while signing in to IDrive.
Follow the below steps to configure two-factor authentication with the Time-based OTP authenticator app:
Sign in to IDrive and click your username at the top-right of the screen.
Select 'Account' and click 'Two-factor authentication'.
Click 'Enable'.
Select 'Time-based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. See supported TOTP apps.
Install and launch any Time-based OTP authenticator app on your mobile device and scan the QR code displayed on your computer screen. Alternatively, you can also view the key by clicking on 'enter key manually' and type it manually on your mobile device and click 'Next'.
Copy and save the recovery code displayed on your computer screen securely or click 'Download' to download and save as a .txt file. Click 'Continue'. Note: You will require the recovery code to deactivate two-factor authentication for your account, in case you lose access to your mobile device where the Time-based OTP Authenticator app is installed.
Enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click 'Activate'.
To sign in after two-factor authentication is enabled with Time-based OTP Authenticator,
On the sign in screen, enter your username and password, and click 'Sign in'.
You will be prompted to enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device.
In the 'Two-factor authentication' section, click 'Enable'.
Click 'Enable' in the confirmation popup that appears.
Note:
Once enabled, all users as well as the admin must configure two-factor authentication in order to sign in.
On sign in, your users will be asked to choose a method (Email, SMS or Time-based OTP authentication) for receiving the one-time code. Once they verify the credentials via OTP, the configuration process will be complete.
During all subsequent sign-ins, users will need to enter the code sent to their registered email address, phone number or the code displayed in their Time-based OTP Authenticator app.
How do I sign in to my IDrive account once two-factor authentication is enabled?
To sign in to your IDrive account after two-factor authentication is enabled,
On the IDrive application sign in screen, enter your username and password and click 'Sign in'.
If you have selected Email address or Phone number as the preferred method of receiving one-time verification code, enter the same and click 'Verify'. Note: You can also add your computer as a trusted device by selecting the 'Trust this computer' checkbox. Once a computer is added as a trusted device, users will not be asked to enter verification code during any subsequent sign in.
If you have selected Time-based OTP Authentication as the preferred method of receiving one-time verification code, enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click 'Submit Code'.
How do I disable two-step authentication for my account?
To disable two-step authentication for your account,
Sign in to IDrive and click your username at the top-right of the screen.
Select 'Account' and click 'Two-step Authentication'.
Click 'Disable'.
You will be prompted to enter a verification code sent to your registered email address, phone number, or the chosen Time-based OTP authentication app.
Enter the OTP and click 'Disable'. Two-factor authentication will be disabled for your account.
I am unable to receive the SMS containing OTP for two-factor authentication. What should I do?
During the two-factor authentication process, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address.
Click 'Receive verification code via email address' in the two-factor authentication page.
A code will be sent to the registered email address. You can use this code to complete the verification process.
alongside the file that you wish to restore and select 'Version'.
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