Frequently Asked Questions

What are sub-accounts and how can I avail it?

A sub-account is just like a regular IDrive account that you can create using your online storage space. Business users can create unlimited sub-accounts for associates or business departments to backup data. The first 10 sub-accounts are free. An annual fee of $20 will be charged per additional sub-account.

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How do I create and update my sub-account?

You can create and update your sub-accounts by signing into your account from any web browser.

Creating a sub-account
Select the 'Sub-accounts' tab on the Navigation pane. Click , fill out the 'Create Sub-account' form.

Updating a sub-account
From 'Sub-accounts', choose the Username of the sub-account to be updated. Edit the information as required and click 'Update'.

How do I manage all my sub-accounts?

You can manage all your sub-accounts from the 'Sub-accounts' tab in your IDrive account.

• Track events - browser based activities like sign in / sign out activities, file and folder operations like upload, download, etc, by clicking .
• View summary of backup jobs performed for the last 7 days on all the linked computers by clicking .
• View storage details for linked computers or mobile devices by clicking . The total size of the files/folders and the total number of files backed up from that device are displayed.

• Cancel a sub-account by selecting it and clicking .

Can I create multiple sub-accounts using the same email address?

Yes. When you try to create multiple sub-accounts using the same email address, you'll be prompted to enter a unique username to identify among your accounts.

Can I view the data stored in my sub-accounts?

No. To view a particular sub-account's data, you will have to sign in using its email/username and password.

What happens if a sub-account exceeds the backup quota allotted to it?

The backups of the sub-accounts will continue as normal, even if the backup quota allocated to it exceeds. The nominal overuse charges will apply only when the main account quota exceeds.

What happens when I cancel a sub-account?

When you cancel a sub-account, all the associated files will be permanently deleted. The sub-account user will no longer be able to access or backup data to that account.

If I cancel my main account, what will happen to my sub-accounts?

Your sub-accounts exist within your account. So if you cancel your account, then your sub-accounts will also get canceled. All the files and folders in your main account and sub-accounts will be deleted permanently.