Frequently Asked Questions

How do I backup files from multiple computers to a single IDrive account?

To backup files from multiple computers,

1. Download and install IDrive on all your computers that are to be backed up.
2. After installation, you will have to sign in or create a new account.
3. On successful sign in, IDrive creates a default backup set including important folders from your computer.
4. Click the 'Start Backup Immediately' button to start the backup.
5. By default, IDrive creates a unique folder with the name of the computer to prevent data overlap during multiple computers backup.

How to backup files from multiple iOS and Android devices to a single IDrive account?

To backup files from multiple iOS and Android devices,

1. Download and install IDrive app on all your mobile devices that are to be backed up.
2. After installation, you will have to sign in or create a new account.
3. On first time sign in, you will be redirected to the ‘Backup your device’ screen. By default, your device contacts, photos, videos and calendar events will be selected for backup.
   Note: You can modify the items to backup.
4. Tap 'Backup Now' to start the backup.

I have backed up files from multiple computers and mobile devices. How do I restore?

There are different ways to restore files from your IDrive account.

On your computer - desktop application

1. Sign in to IDrive account with your username and password.
2. Select the computer or mobile device folder from the 'Restore' tab. A list of files and folders that are backed up are displayed.
3. Select the files and folders by using the checkbox.
4. Click 'Restore Now' button.

On the IDrive website

1. Sign in to IDrive account with your username and password.
2. Select the computer or mobile device folder to restore. A list of files and folders that are backed up are displayed.
3. Click on the drop-down arrow against the file name and choose 'Download' option.

On your iOS/Android phone or tablet

1. Sign in to IDrive account with your username and password.
2. Select the computer or mobile device folder and a list of files and folders that are backed up are displayed.
3. Open the file to restore and tap on restore icon.

Currently, iOS device supports photo and video restore only.

Does IDrive support Synology backup?

Yes, you can securely backup all the files on your Synology NAS device to your cloud account using the IDrive Synology Backup app.